LAST UPDATED MAY 24, 2025
Policies
Please review these policies before booking. They apply to all HERcurls appointments and help us respect the time of our clients and team.
BOOKING YOUR APPOINTMENT
Visits are by appointment only. We do not accept walk-ins.
Book curly cuts and wash-and-gos through our online scheduler. All color appointments are arranged by email at mailto:bookwithhaiya@hercurls.com.
Appointment lengths vary by service, stylist, and your hair’s needs. Review the estimated duration when booking, and contact us beforehand if you have a time constraint.
RETAINERS
A non-refundable retainer is required to reserve your appointment and is applied toward your total service cost.
Your retainer may be transferred to a rescheduled appointment once, provided you meet the notice requirements below. Further rescheduling requires a new retainer.
Retainers are not refunded when an appointment is canceled.
DALLAS: CANCELLATIONS & RESCHEDULING
Please cancel or reschedule at least 48 hours before your appointment.
With at least 48 hours’ notice, your retainer may be transferred once to a rescheduled appointment, subject to availability.
Cancellations or rescheduling requests made with less than 48 hours’ notice are charged at the full service price. Your retainer already paid counts toward that total; only the remaining balance will be charged.
The retainer cannot be transferred after a late cancellation or rescheduling request. A new retainer is required to rebook.
TRAVEL APPOINTMENTS: CANCELLATIONS & RESCHEDULING
Appointments in Los Angeles, New York City, Atlanta, and other travel locations require at least 10 business days’ notice for cancellation or rescheduling.
With the required notice and advance approval, your retainer may be transferred once, subject to availability. We will first look for an appointment during the same trip. If that is not possible, an approved transfer may be held for a future trip to your city or another scheduled travel location.
Cancellations or rescheduling requests made with less than 10 business days’ notice are charged at the full service price. Your retainer already paid counts toward that total; only the remaining balance will be charged.
The retainer cannot be transferred after a late cancellation or rescheduling request. A new retainer is required to rebook.
MISSED APPOINTMENTS
If you miss your appointment without canceling, the full service price applies. Your retainer counts toward that total, and the remaining balance will be charged.
A new retainer is required for future bookings.
LATE ARRIVALS
Please arrive on time. We allow a 15-minute grace period.
If you are running late, call or text (214) 779-8095 (tel:(214)%20779-8095) as soon as possible. Notifying us does not guarantee that we can accommodate the delay or extend your appointment.
Arriving more than 15 minutes late may result in cancellation and a charge for the full service price. Your retainer counts toward that total, and only the remaining balance will be charged.
APPOINTMENT TIME ZONES
Check the time zone selected in the scheduler and listed in your confirmation email, especially when booking from another city.
You are responsible for arriving at the correct local appointment time. Time zone errors are subject to the same late-arrival and missed-appointment policies.
We cannot move your appointment earlier or later to accommodate a time zone error.
ILLNESS & UNEXPECTED CIRCUMSTANCES
If you are ill or may be contagious, please contact us before coming to the studio.
Our cancellation and rescheduling deadlines still apply, including for illness, COVID, weather, transportation problems, and travel disruptions. These circumstances do not waive the applicable charges or retainer requirements.
HAIR PREPARATION
Follow the Hair Prep Guide for your booked service before arriving.
Additional preparation—including shampooing, drying, or excessive detangling—may result in extra charges.
If your hair is not prepared as required, your appointment may be canceled at your stylist’s discretion and charged at the full service price. Your retainer counts toward that total, and only the remaining balance will be charged.
If you have questions or difficulty following the preparation instructions, contact us before your appointment.
PHOTOS & VIDEOS
During booking, you can choose whether you consent to having photos or videos of you used by HERcurls.
With your permission, content may be used on our website, social media, and other promotional materials.
If you select “No,” we will honor your choice. You may also let your stylist know at the beginning of your appointment if you would like to change your selection.
PAYMENT
Online retainers are paid by credit or debit card.
Your remaining service balance may be paid with cash or a credit or debit card. We do not accept checks or other payment methods for services.
Tips are appreciated and optional. Please ask your stylist or assistant about their individual tipping options.
PRODUCT RETURNS & EXCHANGES
All haircare and merchandise sales are final. We do not accept returns or exchanges.
If you need help using a product or recreating your salon results, please contact us.
For an issue with a shipped order, including a damaged, incorrect, or missing item, email us so we can review it and help.
QUESTIONS?
Please contact us before booking if you need clarification about a service or policy.
Email: bookwithhaiya@hercurls.com
Call or text: (214)779-8095